Privacy Policy

At Elaya Jewels ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website elayajewels.in.

INFORMATION WE COLLECT

We collect information you provide directly to us, including:
- Name, email address, phone number, and delivery address when you place an order
- Payment information (processed securely through our payment partners — we do not store card details)
- Messages you send us through our contact form

We also automatically collect certain information when you visit our site, including your IP address, browser type, pages visited, and time spent — through cookies and similar technologies.

HOW WE USE YOUR INFORMATION

- To process and fulfil your orders
- To send order confirmations, shipping updates, and delivery notifications
- To respond to your customer service enquiries
- To send promotional emails (you can unsubscribe at any time)
- To improve our website and customer experience
- To comply with legal obligations

SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We share your information only with:
- Our logistics and courier partners (for order delivery)
- Payment processing partners (for secure transactions)
- As required by law

YOUR RIGHTS

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@elayajewels.in.

COOKIES

We use cookies to enhance your browsing experience. You can control cookies through your browser settings.

CONTACT

For privacy-related queries: support@elayajewels.in